Shipping and Returns

Last updated October 5th, 2022

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time
USPS First Class	2-4 business days
USPS Priority Mail	2-3 business days

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Snapdragon Bakery ships to addresses within the U.S.

Customs, Duties and Taxes

Snapdragon Bakery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Snapdragon Bakery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. All returns must be postmarked within thirty (30) days of the purchase date, if 30 days have passed since your purchase, we can’t offer you a full refund or exchange. All returned items must be in new and unused condition, with all original tags and labels attached. Our refund and returns policy lasts 30 days.

Return Process

To return an item, please contact us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Snapdragon Bakery
Attn: Returns
RMA #
5104 TN-153
Hixson, TN 37343  
United States  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Exceptions

The following items cannot be returned or exchanged: 

• Gift cards
• Edibles
• Hazardous materials
• Flammable liquids or gases
• Some health and personal care items
• Sales items

For defective or damaged products, please contact us to arrange a refund or exchange. 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Questions

If you have any questions concerning our policies, please contact us.